Why don't they swipe your card first and the the IT system can take your first name from the card? Then the server can ask for your name and if it sounds similar to the name the system pulled from the card, all the server has to do is click "Yes" or "No, enter name"
I would think most of the time the name would be the same. You could even display all the names (2-3: first middle last) and have the server click the name that the customer says or "Enter Other"
Easy modification might help...
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